Get the blueprint for bringing simple contact center modernization strategies to your organization for massive cost savings, fraud reductions, shorter wait times, and happier customers.
If security and customer experience is a balancing act, then why do contact centers have both the most fraud (61% of all organizational fraud losses, according to Aite Group) and the worst user experiences?
Short answer: old technology and even older ways of thinking. But the tide is turning, and to help we’ve profiled four modern strategies (in global-scale production today) that forward-thinking organizations like USAA are using to fight fraud and revolutionize the customer care experience.
In this plain-language how-to guide, you’ll learn how these modern contact center strategies can dramatically improve your own organization’s bottom line by minimizing fraud, friction, and the total cost of operations.
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