Digital government transformation to enhance citizen experience
Accelerating the journey to digital
Within government, budget pressures and citizen demand for new digital services are driving change. Outdated legacy systems with complex processes and difficult-to-use front ends are no longer acceptable. Citizens accustomed to seamless and connected services from private commercial entities now expect the same from the public sector.
Facing a raft of challenges - the urgent need to reduce costs, improve efficiency, speed up service provision, increase agility and ensure cybersecurity, in addition to the evolving necessity to enhance the customer experience, drive citizen engagement and roll out new public services - it’s now time for governments worldwide to harness the power of digital.
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