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Report: The State of Digital Customer Experience
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"Report: The State of Digital Customer Experience"
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This original report reveals the digital customer experience strategies, challenges and keys to success as reported by more than 325 North American executives.

The most successful organizations do things differently.

They have built cultures of customer centricity, created and validated customer journeys and have implemented vibrant voice of the customer mechanisms that inform product design and experience refinements.

While most organizations still struggle to fully understand their customers, the successful ones are exhibiting astute technology investment patterns which result in the delivery of superior customer experiences.

Inside this report:

  • 2019 digital priorities from 325 executives
  • Today's top customer experience challenges
  • How AI is impacting customer experience


Offered Free by: DX Summit
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